Shipping Information:

All orders are shipped via domestic and international postal and arrive between 2-7 business days for domestic orders and 4-12 business days for international orders. All orders provide tracking information.

Cancellation Policy:

Our order process is streamlined and your order is processed immediately with the manufacturer. We have a zero cancellation policy. Please see the return policy below.

Return Policy:

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

* RMA number * Full name and address * Phone number * E-mail address * Packing slip * Original Order Confirmation Number * Your reason for returning the merchandise

Please return the merchandise to: DH Smart Health Shop P.O. Box 311 Jenison, MI 49429

All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned and marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

Frequently Asked Questions:

For more information, please contact us via email.

*Please also note: All products on this site are used with permission by their individual manufacturers and may not be used or represented in any way without the expressed written consent directly from their unique manufacturers. We are not the manufacturers and make no specific claims in that matter. Any references to products in terms such as "our" or "we" are strictly from content used by the manufacturers and distributors of these goods with permission.